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BNK Connect Privacy Policy

At BNK Connect, we take privacy seriously and are committed to protecting your personal information.

This policy explains when and why we collect personal information, how we use it, the conditions under which we may share it, and how we keep it secure.

By engaging with BNKConnect’s services, you agree to the practices described in this policy. 

Please review this policy periodically, as it may be updated from time to time.

 

WHO WE ARE

  1. BNKConnect (Pty) Ltd is a company registered in South Africa with registration number 2023/940577/07. 
  2. Whenever BNKConnect processes your personal information, we act as either a “data controller” or a “data processor” under applicable data protection laws.
  3. A “data controller” determines the purposes and means of processing personal data.
  4. A “data processor” processes personal data on behalf of a data controller.
  5. In this policy, “we,” “our,” or “us” refers to BNKConnect as the data controller, unless otherwise specified.


PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT
Information You Provide to Us

    1. We collect information directly from you when you:
    2. Sign up for services or register for an account, 
    3. Contact us via phone, email, or our website, and
    4. Submit forms or provide documents (e.g., identification or billing details).

    This may include

    1. Your contact details (e.g., name, phone number, email address),
    2. Your payment or banking details, and
    3. Any other personal information you voluntarily provide.

    Information We Collect Automatically
    When you visit our website, we may collect:

    1. Your IP address,
    2. Browser type and version,
    3. Operating system and platform, and
    4. Information about your visit, such as page views and navigation.

    Information from Third Parties
    We may receive your information from third-party sources, such as:

    1. Business partners or agents facilitating transactions, and
    2. Publicly available records to verify your identity for compliance purposes.


    HOW WE USE YOUR PERSONAL INFORMATION
    We process your personal information for the following purposes:

    To Fulfil a Contract
    We use your information to:

    1. Deliver the services you have requested.
    2. Respond to inquiries and provide customer support.
    3. Process payments or refunds.

    Based on Your Consent
    With your consent, we may use your information to:

    1. Send marketing and promotional materials.
    2. Customize your experience on our platform.
    3. You may withdraw consent at any time.

    To Meet Legal Obligations
    We process your data to comply with:

      1. Anti-money laundering laws.
      2. Tax and regulatory requirements.
      3. Requests from law enforcement or public authorities.

      For Legitimate Business Interests
      We may also use your information for:

      1. Improving and personalizing our services.
      2. Preventing fraud and securing our systems.
      3. Managing disputes, complaints, or legal claims.

      SHARING YOUR PERSONAL INFORMATION
      We may share your personal information with:

      1. Service providers To deliver services on our behalf (e.g., payment processors or IT support).
      2. Regulatory authorities To comply with legal requirements.
      3. Business partners For joint services or marketing campaigns, subject to your consent.

      We ensure third parties adhere to strict data protection standards and do not use your information for unauthorized purposes.

      INTERNATIONAL DATA TRANSFERS
      Your personal information may be transferred outside South Africa for processing or storage. We take steps to ensure that your data is treated securely, including implementing appropriate contractual safeguards.

      DATA RETENTION
      We retain your personal information only as long as necessary for:

      1. The purposes outlined in this policy.
      2. Compliance with legal obligations.
      3. Establishing, defending, or resolving legal claims.
      4. Typically, this means retaining data for 5 years after your last interaction with us, unless otherwise required by law.

      SECURITY
      We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no data transmission over the internet can be completely secure, and any transmission is at your own risk.

      COOKIES
      We use cookies to enhance user experience and analyze website traffic. You can adjust your browser settings to reject cookies if you prefer.

      MARKETING
      If you opt into marketing communications, we may send updates, offers, or promotions via email, SMS, or other channels. You can opt-out at any time by following the instructions provided in our communications.

      YOUR RIGHTS
      You have rights under data protection laws, including the right to:

      1. Access your personal information, 
      2. Correct or update inaccurate information, 
      3. Request deletion of your data (where applicable), and
      4. Restrict or object to certain processing activities.

      CONTACT US
      If you have questions about this policy or our data practices, contact us at
      [email protected] 

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